In addition to social services such as providing food baskets, medications, and referrals to necessary resources, the organization has been responsible for various movements aimed at improving living conditions in the neighborhood. This includes initiatives such as providing water to informal settlements, implementing basic sanitation, paving the streets, and organizing transportation for commuting to workplaces, which, during the 1960s and 1970s, were concentrated in the central region of the city. During this period, there was strong collaboration with families to engage in cooperative work for income generation and supplementation. This involved community gardens and courses in manicure, hairstyling, confectionery, and baking.

From 1975 onward, the organization continued its struggle for improvements, but the neighborhood had evolved with several streets already paved, and more bus lines in operation. Consequently, it redirected its focus to children and adolescents, implementing specific programs for this age group. Many of them spent a significant amount of time idle or engaged in informal employment, such as selling lemons in the city center or cleaning car windshields, leaving them vulnerable to marginalization and a rupture of their values.

Currently, the Social Work of São Mateus operates thirteen service units. It has established numerous partnerships with the public and private sectors, volunteers, and donors. The organization is governed by an unpaid executive board and a fiscal council, with a collaborative coordination consisting of the managers of each service unit.